1. Who We Are
Dialzio ("we", "our", "us") is a customer relationship management (CRM) platform that helps businesses manage contacts, calls, and WhatsApp communication. Our service is accessible at app.dialzio.com.
2. Information We Collect
- Account data: name, email address, phone number, and organisation details provided during registration.
- Contact data: names, phone numbers, email addresses, and notes you store for your leads and customers.
- Communication data: call logs, WhatsApp message content, and SMS records processed through the platform.
- Usage data: pages visited, actions taken, browser type, IP address, and timestamps.
- Integration data: credentials and metadata from third-party services you connect (e.g. Meta WhatsApp Business API).
3. How We Use Your Information
- Provide, operate, and improve the Dialzio platform.
- Send and receive WhatsApp messages on your behalf via the Meta WhatsApp Business API.
- Process calls through integrated telephony providers.
- Authenticate users and maintain account security.
- Respond to support requests and communicate service updates.
- Comply with legal obligations.
4. WhatsApp Data
Dialzio integrates with the Meta WhatsApp Business Platform (Cloud API). When you use WhatsApp features:
- Message content is stored in our database to display conversation history within the CRM.
- Phone numbers of your contacts are transmitted to Meta to deliver messages.
- We do not share WhatsApp message content with any third party other than Meta.
- You are responsible for obtaining consent from your contacts before messaging them via WhatsApp.
5. Data Sharing
We do not sell your data. We share data only with:
- Meta Platforms: to send/receive WhatsApp messages via the Business API.
- Telephony providers: to process calls (e.g. TeleCMI, Piopiy).
- Infrastructure providers: cloud hosting and database services used to operate Dialzio.
- Legal authorities: when required by law or court order.
6. Data Retention
We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. Call recordings and message logs are retained for up to 12 months unless you request earlier deletion.
7. Security
We use HTTPS for all data in transit, encrypted storage for credentials, and access controls to limit data access to authorised personnel only. No method of transmission over the internet is 100% secure; we take commercially reasonable steps to protect your information.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Data portability where applicable.
To exercise any of these rights, contact us at the address below.
9. Cookies
Dialzio uses essential cookies for authentication and session management. No third-party advertising cookies are used on the platform.
10. Changes to This Policy
We may update this policy from time to time. We will notify users of material changes via email or an in-app notice. Continued use of the platform after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions or requests, contact us at: